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Our Policies
Privacy - Security - Email Addresses Cookies - Checks & Money Orders - Shipping International Customers - Refund Policy - Damaged Items
Privacy
Privacy consistently rates as one of on-line shoppers' greatest concerns. Therefore, to protect your privacy, the information that we require on our order form is only used to process your order quickly and accurately. Your contact information will only be used to send you the gifts that you selected for purchase. Your billing information will only be used to bill you for that product. Always Angels will not use any of this information for marketing purposes, nor will it be shared with or sold to any third parties. We maintain strict security over all the information you share with us.
Security
We at Always Angels recognize your concerns for security. When you place an order online with us, your personal and credit card information are scrambled using Secure Sockets Layer (SSL) encryption technology before being sent over the Internet. SSL is the industry standard for secure transactions and is the best available technology. This makes it virtually impossible for your information to be stolen or intercepted while being transferred through cyberspace. In order to shop securely, you'll need to use an Internet browser that supports SSL, such as Netscape version 2.0 (or higher) or Microsoft Internet Explorer 3.0 (or higher).
When we receive your order, it is kept encrypted until we are ready to process it. In addition, we erase your credit card information from our Web site database so it isn't connected to the Internet, and is therefore safe from hackers. Top of Page
Email Addresses
We collect your email address only as a way to contact you directly such as informing you about the status of your order. We do not disclose your email address to anyone. Neither do we sell, rent or trade your email address to any one. Top of Page
Cookies
Our Web site uses cookies to maintain information about you and your shopping basket. The sole purpose of this is to streamline your shopping experience and facilitate the ordering process.
No provisions are made in this Web site for the 'harvesting' of user information. The lack of these provisions makes it impossible for this Web site to do anything with your personal information other than use it to service your order. Top of Page
Paying by Check or Money Order
As a convenience to our customers who don't want to pay with a credit card, Always Angels accepts payment by money order or check. If you should decide to pay by money order or check, your order will ship as soon as we receive your money order or, in the case of a personal check, as soon as your check clears our bank. Top of Page
Domestic Shipping
We ship our products by Priority Mail via the US Postal Service. Unless we are out of an item, all orders ship within 24 hours and should arrive in 2-3 days. If we are out of an item, we will contact you by email or phone to give you an estimated shipping date.
Shipping charges for orders within the 50 United States are calculated based upon the total dollar amount of your order. Please see the chart below for shipping charges:
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Purchase Amount
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Shipping Charges
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$0 - 9.99
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$5.00
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$10 - 14.99
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$6.00
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$15 - 24.99
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$7.00
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$25 - 34.99
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$8.00
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$35 - 54.99
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$10.00
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$55 - 74.99
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$14.00
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$75 - 99.99
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$16.00
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$100 - 124.99
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$18.00
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$125 - 199.99
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$20.00
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$200 - 349.99
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$22.00
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$350 - 499.99
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$25.00
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$500 or more
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$30.00
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International Customers
There is an additional surcharge for shipping Internationally. This surcharge will not appear on your order confirmation screen or on your receipt. Please send us an email at info@alwaysangels.com to get the exact amount of this surcharge.
If you would like to determine the approximate cost of your purchase in your own currency, click here for a currency converter. We offer this link as a convenience for our customers and cannot guarantee the accuracy of the rates indicated. The currency converter link will open in a new browser window; to return to Always Angels, close the new browser window.
Refund Policy
At Always Angels your complete satisfaction is our first priority. If,
for any reason, you are not 100% satisfied with your purchase, contact us
within 15 days of the receipt of your purchase to arrange for a full
refund. To contact us, send us an email at info@alwaysangels.com
or call us at 1 (707) 763-5086.
Once we receive the returned item in its
original condition, your account will be credited the full purchase
price, including the cost of shipping it to you. Postage on the returned item is the customer's responsibility. If you paid by check or
money order, we will mail you a check within 3 business days. Top of Page
Damaged Items
If you receive a damaged or broken item, please email us at
info@alwaysangels.com or call us at 1 (707) 763-5086 immediately. Please make sure to keep the item as well as all of its original packaging. We will contact our shipper. If the damaged item and packaging need to be inspected, we will
contact you.
Once the damage claim has been accepted, we will reimburse your credit card account for the full purchase price, including shipping. If you paid by check or
money order, we will mail you a check within 3 business days. Top of Page
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